Customer Experience Specialist

Customer Experience Specialist

Requirements

• Two years of customer service experience
• Salesforce experience is a plus
• Bilingual in Spanish preferred
• Proficiency with Google Workspace is preferred
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required

Responsibilities

• Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
• Receive incoming and outbound calls to customers.
• Comply with regulatory and Company policies at all times.
• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call objectives.
• Handle each call promptly and accurately, updating records accordingly.
• Input customer-related data accurately and efficiently.
• Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
• Explain the terms of the lease as appropriate.
• Complete any administrative tasks as required for the efficient running of the department.
• Follow strict company policies and procedures at all times, ensuring that all requirements are met.
• Additional duties are required as needed.

Preferred Qualifications

• Salesforce experience is a plus
• Bilingual in Spanish preferred
• Proficiency with Google Workspace is preferred