Customer Experience Specialist
| Company | SumUp |
|---|---|
| Location | El Paso, TX, USA |
| Salary | $16 – $16 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Possess excellent verbal and written communication skills in English (Spanish proficiency is a huge plus)
- Demonstrated dependability, adaptability, and self motivation
- Exhibit curiosity, patience, and persistence in problem-solving
- Enjoy helping and supporting others, maintaining a positive and proactive attitude
- Stay organized and maintain composure, even in high-pressure situations
- Capable of confidently troubleshooting and diagnosing issues with smartphones, tablets, and computers
- Communicate with empathy, clarity, and patience when assisting customers
- Effectively multitask and prioritize responsibilities
- Demonstrated a career path in technology, including areas such as A+ certification, Network Administration, PC/Mac Support, Helpdesk, or Gaming (certifications are not required)
Responsibilities
- Be the voice of our company – the direct link to our merchants
- Gain proficiency in the technology behind our products to assist millions of merchants daily
- Handle customer inquiries via phone, email, and internal channels
- Contribute to the scalability by continuously optimizing processes and help to create new content for our support experience
- Collaborate with other departments within the international company, such as sales, marketing, logistics, and compliance
Preferred Qualifications
- Seek opportunity for long term growth not seeking just another job