Skip to content
Customer Experience Sales Specialist
| Company | StorQuest Self Storage |
|---|
| Location | Tempe, AZ, USA |
|---|
| Salary | $20 – $20 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior |
|---|
Requirements
- Preferred 1-2 years in Customer Service/Sales experience
- Must be able to work a night shift and have this role be the primary job
- High School Diploma or equivalent required
- Some experience with the product or service to which the specialist will be assigned preferred
- Must be available on weekends
- A huge passion for guest service and sales
- The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
- The mentality that there are no spare customers, every experience is as valuable as the next
- A positive, outgoing personality
- An insatiable appetite to learn new things
- Strong accountability combined with strong work ethic and enthusiasm
- Able to answer a high volume of inbound phone calls and determining the needs of the caller
- Sales-oriented customer experience and ability to drive rentals
- Excellent communication skills including active listening
Responsibilities
- Join a team that provides consistent, seamless, and high quality guest experiences
- Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations
- Understand key facility differentiators, create value and optimize every conversion opportunity
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall)
- Performs other related duties assigned
Preferred Qualifications
No preferred qualifications provided.
