Customer Experience Representative

Minimum 2 years related customer service /industry experience
Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
Understand basic customer needs and expectations to provide prompt effective resolution to requests.
Ability to communicate solutions to customers in ways they can understand and implement.
Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
Excellent written and verbal communications skills with the ability to apply problem solving techniques.
Bilingual in French would be a plus.
Working knowledge of Microsoft Office and manufacturing operating system (AS400)

Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
Research, document and administer product warranty programs including credits, replacements and return material authorizations.
Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
Act as consultant to advise basic product application.
Represent the organization daily through customer contact and relationship-building.
Work with internal departments to enable accurate account management and resolution of customer issues.
Gather information for measurement, analysis and reporting.
Make all necessary modifications and updates in the business systems to support all company processes.
Meet all service level agreements as set by management.
Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.