Customer Experience Representative
| Company | Brevo |
|---|---|
| Location | Austin, TX, USA |
| Salary | $40000 – $50000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent written and spoken communication skills in English. Additional languages are a plus.
- Customer-focused with the ability to build strong customer relationships and instill confidence.
- At least 1+ year of experience in customer service.
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework.
- Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.
Responsibilities
- Manage and resolve daily client tickets via email and phone in a timely and professional manner
- Answer all incoming client calls with professionalism, using the appropriate tone.
- Ensure that clients’ questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Strive to provide all customers with an exceptional experience by going above and beyond their expectations.
- Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
Preferred Qualifications
- Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms.