Customer Experience Representative

Excellent written and spoken communication skills in English. Additional languages are a plus
Customer-focused with the ability to build strong customer relationships and instill confidence
At least 1+ year of experience in customer service
1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms
Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.

Manage and resolve daily client tickets via email and phone in a timely and professional manner
Answer all incoming client calls with professionalism, using the appropriate tone
Ensure that clients’ questions and problems are addressed properly and in a timely manner
Handle challenging customers and escalate complex issues outside of the department when necessary
Strive to provide all customers with an exceptional experience by going above and beyond their expectations
Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers
Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.