Customer Experience Manager
| Company | Michaels |
|---|---|
| Location | Burlington, VT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Ability to manage and deliver effective front-end operations and expectations
- Experience in leading and managing adherence to Standard Operating Procedures (SOPs)
- Ability to ensure compliance with applicable laws and requirements
- Experience in achieving KPIs and managing team performance
- Ability to plan and lead the execution of class and in-store events
- Experience in managing and executing shrink and safety programs
- Ability to assist with cash reconciliation and bank deposits
- Experience in onboarding new Team Members
- Ability to train, observe, and coach the customer experience team
- Ability to serve as Manager on Duty (MOD)
- Ability to interact with others in an accepting and respectful manner
- Ability to acknowledge customers and provide solutions
- Ability to participate in truck unloading and stocking processes
- Ability to cross train in Custom Framing selling and production
Responsibilities
- Deliver a customer centric shopping experience
- Lead the omnichannel processes
- Maintain store recovery standards
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team
- Participate in the performance management process
- Support Talent Development of your team
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes
- Cross train in Custom Framing selling and production
- Lead the delivery of high-quality custom framing solutions in select stores
Preferred Qualifications
- Retail management experience preferred