Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations
Lead the omnichannel processes
Maintain store recovery standards to deliver our Brand Promises
Ensure all front end policies and procedures are followed
Achieve your KPIs and manage your team to achieve their role KPIs
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
Serve as Manager on Duty (MOD)
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members

Plan and lead the execution of class and in-store events in accordance with Company programs
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others
Acknowledge customers, help locate the product and provide solutions
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned