Customer Experience Content Strategist
| Company | Found |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, New York, NY, USA, Portland, OR, USA |
| Salary | $76000 – $102000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of knowledge management and/or writing experience at fast-moving companies with a customer-focused lens.
- A strong grasp of support-driven content creation methodologies like knowledge-centered support (KCS) and designing content for customer-facing LLM chatbots.
- Excellent communication skills across different audiences.
- Success collaborating across teams.
- A systematic approach to project management.
- A positive, can-do attitude.
Responsibilities
- Own our support content hubs.
- Continuously improve our chatbot.
- Create and manage a content development funnel.
- Develop and report on key content metrics.
- Write, refine, and improve all kinds of content.
- Form opinions on and launch new content spaces.
Preferred Qualifications
- Familiarity with service design principles and support automation strategies.
- Experience working in and around customer support at a high-growth tech start-up—bonus points if you have prior experience working in fintech, finance, banking, or payments.
- First-hand experience as a freelancer, gig worker, side-hustler, small business owner, or any other kind of self-employment.