Customer Experience Associate – Temporary
| Company | DraftKings |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $15.77 – $19.71 |
| Type | Contract |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- A college degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am – 12:00 am (midnight), which includes 5 days of work with 2 days off.
- Strong collaboration and communication skills.
- Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.
- All applicants must be at least 21 years of age due to state(s) licensing requirements.
Responsibilities
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
- Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
Preferred Qualifications
-
No preferred qualifications provided.