Customer Experience Associate
| Company | Sydecar |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, New York, NY, USA |
| Salary | $75000 – $92500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Knowledge of or a strong interest in learning about venture capital operations and alternative investing
- 2+ years of experience working in a customer support role at a software company, or in the VC/PE space
- Excellent and professional written and verbal communication skills
- Attention to detail and ability to manage many tasks at once without dropping the ball
- Passion for customer service and creating positive experiences
- Ability to effectively evaluate problems and propose sensible, scalable solutions
- Process driven and highly organized, with an eye for process/product improvement
- Detail oriented
Responsibilities
- Respond to customer support inquiries to ensure a delightful experience
- Identify product and process improvements that will shape the future of our product and workflow
- Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first time Deal Organizers via our support inbox
- Develop an expert knowledge of our product, our customers, and our industry
- Support customer-facing projects and product discovery
Preferred Qualifications
- Experience working in a customer support role in fintech, alternative investments, or financial services industries
- Fund accounting knowledge