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Customer Experience Associate
| Company | Shepherd |
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| Location | New York, NY, USA |
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| Salary | $90000 – $125000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- You are extremely detail-oriented, organized, and concise
- You are customer centric at core and exhibit this through your work
- You embrace ambiguity
- You are adaptable and welcome new challenges
- You have a strong work ethic, are self-motivated, and have the ability to manage multiple tasks/projects simultaneously in a fast-paced environment
- You exhibit strong communication skills and emotional intelligence
- You are excited about process development and innovation
- Bachelor’s degree or equivalent experience
- You have a minimum of 2+ years of previous experience in customer success, customer service, or operations roles
Responsibilities
- Cultivate and maintain strong relationships with broker partners
- Manage post-sales account processes to ensure success for partners and Shepherd
- Own documentation, change management, and ongoing trainings for internal team members
- Expand software offerings with current customers
- Lead customer demos, onboarding, customer meetings, and quarterly business reviews
- Enhance our customer journey in important areas such as: partnerships, marketing, operations, and customer service related tasks
- Identify areas for improvement
- Propose solutions and collaborate with cross-functional teams
Preferred Qualifications
No preferred qualifications provided.
