Customer Engineer

Experience in technical customer-facing roles (e.g., pre-sales, post-sales, solutions engineering) for deeply technical products.
Comfortable implementing products hands-on—building POCs, writing code, and working across the stack to show value fast.
Able to operate as a generalist: switching contexts, learning quickly, and filling gaps across product, sales, and engineering.
Thrive in high-urgency environments—especially in early sales cycles and onboarding—and push to get customers to production quickly.
Excellent communication skills: you ask sharp questions, uncover real needs, and explain complex ideas clearly to both engineers and executives.
Bonus: Experience at a startup or in a role where ambiguity, speed, and high stakes were the norm.

Pre-sales: build technical credibility and show prospects how Oso can solve their problems
Run technical deep dives
Build demos
Write custom policies and sample apps
Support customer POCs, and iterate on our process for driving them
Post-sales: give customers everything they need to integrate and deploy Oso successfully, and make them feel well taken care of
Review customer policies
Give guidance on integration
Give guidance on CI/CD and ops
Participate in customer support on-call
Product: take everything you are seeing and hearing with customers, and make sure it gets reflected in the roadmap
Capture customer feedback and demonstrate why it is important and what the underlying value is
Look across customers for common patterns, use cases, etc. that we can incorporate into the product
Everything else: Get your hands dirty and jump in on whatever else it takes to build the company
Write and iterate on docs
Ship small features and bug fixes in response to customer feedback

Bonus: Experience at a startup or in a role where ambiguity, speed, and high stakes were the norm.