Customer Engineer

Python or similar scripting language expertise.
Kubernetes and/or strong cloud experience.
Strong desire to work with customers.
Experience in working with enterprise platforms/tools in the capacity of product support.
Experience troubleshooting distributed components/services and log analysis.
Proven track record of success in support environment.
Outstanding communication and customer relationship skills.
Strong grasp of enterprise user management and access control policies.
Prior experience with support processes and escalation management.
4+ years of experience in a support role within a SaaS company.

Support our customers: Provide customer support and resolve technical issues through Zendesk tickets and live video calls using Zoom, Webex, or Teams.
Be the product expert: excel at understanding and demonstrating our platform features.
Advise and instruct on the ecosystem of open source tools (python, spacy, pandas, sklearn, etc.) compatible with Instabase and how customers can use them.
Act as the first point of contact for our enterprise customers, providing critical product and architecture advice.
Collaborate effectively with cross-functional teams (Engineering, PM, CEM, SE, etc.) to accomplish broader objectives. Demonstrates a strong understanding of Instabase processes for handling escalations, conducting incident reviews, and managing customer expectations.
Define what support looks like at Instabase: as an early member of a growing team, you’ll impact how we work, what tools we use, how we interact with other groups, and be a mentor to others.
Develop your technical skills: Proficient in Kubernetes and hands-on Python scripting.
Proficient in cloud environments (Azure, AWS, GCP) as well as on-premise systems.
Provide support by troubleshooting and replicating complex issues.
Participate in the monthly on-call rotation schedule.

No preferred qualifications provided.