Customer Engagement Product Training Development & Delivery Lead – Oncology

Customer Engagement Product Training Development & Delivery Lead – Oncology

Requirements

• Bachelor’s degree required
• 15+ years of training, leadership development, coaching, sales, marketing related experiences or combination of experiences
• Deep experience and knowledge of commercial training and leadership development, including delivery of blended and distance learning curricula and content
• Experience in evaluating Learning programs and materials to ensure client and learner needs are met
• Experience with instructional design
• Understanding of the bio pharma industry and the ability to translate business needs into training strategy
• Demonstrated ability as a strategic partner to business leaders
• Deep knowledge of a broad range of oncology products, relevant diseases, and competitive clinical knowledge
• Previous experience leading people and matrixed organizations within commercial (i.e. sales, account management, marketing etc.) including developing people to meet goals, providing constructive feedback, and employee motivation.
• Executive presence and ability to influence senior stakeholders internally and externally
• Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives
• Outstanding presentation, facilitation and writing skills
• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Strong record of coaching teams to achieve personal and organizational goals
• Project Management experience and organizational abilities to simultaneously manage multiple complex projects
• Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working
• Ability to make sense of complex information to make sound judgment and decision making with minimal direction
• A track record of holding self and others accountable to meet commitments
• Experience leading a diverse team to achieve common goals, leveraging diverse perspectives.
• Ability to understand the business environment and objectives and develop solutions accordingly
• Demonstrated ability to drive significant culture and process change
• Familiarity with Pfizer systems and the use of technology in training
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Lead and develop direct reports to be a strategic partner to the brands and business as representatives for their assigned brand(s) and TA grouping of products.
• Lead and develop direct reports for optimal skills needed to deliver and evolve best-in-class training, utilizing train-the-trainer constructs within the team.
• Work with other US Customer Engagement Product Training Development & Delivery Leads to support the US Customer Engagement Product Training Lead to build and evolve training approaches.
• Develop and align with key stakeholders for training strategy, content and approaches that deliver optimal and timely training and information for products, across lifecycles and dynamic training needs.
• Work with key stakeholders within the Oncology BU and the Innovative Program and Design Director to identify training gaps and emerging needs that require additional or evolved trainings and prioritize needs, such as US product launches, inline product promotions, operating plan priorities for brands and POA training efforts related to brand Customer Engagement Training areas of ownership and partnership, with other US Customer Engagement Product Training Development & Delivery Leads and the Customer Engagement Training leadership team.
• Conduct regular reviews with key business stakeholders and the Innovative Program and Design Director within the Oncology BU to ensure the product trainings meet business requirements.
• Oversee the refinement of learning journey and training curriculum to address brand needs within the Oncology BU.
• Oversee the development and execution of brand training programs in accordance with the Oncology BU business strategies, selling and coaching model constructs, and pre-determined impact and outcome metrics.
• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs related to product training.
• Collaborate with other members of the Customer Engagement Training team to leverage the integrated training model and product focus of the delivery trainers to ensure high impact, customer centric content that supports CFC best in class results, ensuring the uniform delivery of learning across roles and topics, for both core curriculum and dynamic brand needs within the Oncology BU.
• Ensure internal clients have access to high quality advice and guidance to support in delivering business strategy and plans.
• Familiarize with and act as an expert for the current selling framework, market and customer content, disease states and treatments across the current and future product portfolio within the Oncology BU.
• Lead the team to deliver training to support sales and CFCs teams in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience aligned to brand goals and messaging.

Preferred Qualifications

• Significant depth of oncology marketplace or clinical experience
• Business Unit Sales, Marketing or other Commercial experience