Customer Enablement Manager
| Company | Figma |
|---|---|
| Location | San Francisco, CA, USA, Remote in USA, New York, NY, USA |
| Salary | $122000 – $260000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Preferred Qualifications
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development