Customer Education Manager

5+ years developing educational content
Experience in curriculum development, training, and delivery
Passion for leading in-person and virtual programs
Experience working with LMSs (e.g., Skilljar, Thought Industries, Docebo, etc)
Fluency/comfort using course creation tools (e.g., Rise, Adobe Creative Suite, etc)

Design, develop, and deliver engaging learning for users and administrators
Determine the method to educate given the audience and goals
Conduct audience, needs, and task analysis
Partner with subject matter experts to gather content, confirm accuracy, and test learning created
Outline learning objectives and design in-app and/or course structure
Script then build (using on-demand learning tools) self-serve courses and create instructor-led course materials (PPTs, facilitator guides)
Create assessments to check comprehension and certification exams to assess mastery of knowledge and skills
Manage development from inception to completion (i.e., release to users)
Deliver training live in one-to-many and customer-specific classes
Update content to reflect product releases and based on learner feedback
Stay abreast of industry trends and technologies and apply as relevant

Project Management skills, with particular strength in being proactive, setting expectations, executing and resolving issues
Ability to break down complex topics and large amounts of information into logical sequences, then meld it into high-quality learning
Strong written and verbal communication skills (able to adapt approach by audience)
Able to use visual design skills to tell a story and illustrate a concept or process
Knowledge of SCORM standards