Customer Cares Representative
| Company | Lithia Motors |
|---|---|
| Location | Medford, OR, USA |
| Salary | $21 – $26 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Professional knowledge of Microsoft Office applications
- Strong organizational skills with attention to detail
- Sense of urgency
- Excellent communication skills
- Active Listening
- Critical Thinking
- Time Management
- 1 or more years of experience in a professional or retail setting
Responsibilities
- Serve as a liaison between the customer and dealership
- Follow up with customers within 48 hours to ensure communication and a pathway to resolution
- Trend and track customer concerns in our Salesforce program
- Develop continuous improvement plans for the dealerships by documenting observations and tracking concerns
Preferred Qualifications
-
No preferred qualifications provided.