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Customer Care Specialist II
| Company | Cox |
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| Location | Arizona, USA |
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| Salary | $17.74 – $26.59 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma / GED Required
- 2 years experience with customer service and/or contact center.
- Working knowledge and proficiency with Microsoft Office products.
- Must have flexibility to work evenings, weekends, holidays as required.
- Ability to handle multiple projects/tasks at a time.
Responsibilities
- Proficient in all knowledge base requirements.
- Manage high volume of inbound calls, emails and SMS.
- Identify client needs, research issue and provide solutions and/or alternatives.
- Meet and/or exceed quality guidelines and key performance criteria.
- Work across the organization as needed to resolve client requests.
- Effectively communicate how to use any of our customer facing tools.
- Perform other task and duties as requested by management.
- Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Preferred Qualifications
- 2 years automotive industry and/or logistics experience preferred.
