Customer Care Specialist – Healthcare
| Company | CSA Group |
|---|---|
| Location | Toronto, ON, Canada, Irvine, CA, USA |
| Salary | $56000 – $75000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Post-secondary education required
- 2-4 years of Sales or Marketing experience
- Understanding of Salesforce and Workday a plus
- Knowledge of the safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
Responsibilities
- Supports the Sales process by providing preliminary information to contacts/leads with current customers
- Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
- Researches customer accounts, identifies opportunities for growth & generating leads and demand Concern for Safety
- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services Working Well with Others
- Works closely with Sales team to supports and promotes continued growth of new business
- Works closely with customers to provide customer care on inquires, quote and services with an assigned area
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
- Prepares quotes for clients, using applicable questionnaires & worksheets
- Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
- Maintains input of new/existing client information into Centra
- Assists and supports SAMs in their annual goals to increase bookings
- Regularly follows up on open quotations and sales opportunities
Preferred Qualifications
- Understanding of Salesforce and Workday a plus