Customer Care Specialist – Contact Center
| Company | Nav Technologies |
|---|---|
| Location | Draper, UT, USA |
| Salary | $19.5 – $21 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED
- Customer service experience preferred (in a contact center or similar environment)
- Stellar communication skills
- Punctual and dependable
- Hard working with excellent attendance
- Superior computer and typing skills
Responsibilities
- Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
- Advise and assist customers in making informed decisions regarding their account.
- Simplify complex processes and financial concepts and make it easy for small business owners to grasp.
- Identify and communicate trends from customer feedback, and make recommendations about how to improve our service.
- Escalate issues to leadership, and partner with key stakeholders as required to resolve issues.
- Provide detailed notes and documentation for each customer interaction.
- Maintain acceptable customer satisfaction and quality monitoring ratings.
- Maintain acceptable productivity, schedule adherence and utilization levels.
- Meet all individual performance metrics.
- Maintain in-depth, detailed, current knowledge of all products and services.
Preferred Qualifications
- Schedule flexibility (may eventually include nights and weekends)
- A high-energy multitasker with exceptional organizational skills