Customer Care Social Media Representative
| Company | Guardian Life |
|---|---|
| Location | Bethlehem, PA, USA |
| Salary | $40960 – $61435 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong written communication skills.
- Experience in customer service or social media management.
- Ability to handle difficult situations with professionalism.
- Familiarity with social media monitoring tools is a plus.
Responsibilities
- Monitor social media channels for customer complaints and inquiries.
- Respond professionally and empathetically to customer concerns.
- Escalate complex issues to the appropriate internal teams.
- Maintain brand voice and reputation while addressing complaints.
- Track and report complaint trends to improve customer experience.
Preferred Qualifications
- Familiarity with social media monitoring tools is a plus.