Customer Care Resolution Associate

Able to identify and execute resolution on a variety of customer service issues in a prompt manner
Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
Adaptable to change, with an ability to learn new skills and retain information
Team-oriented with a positive outlook and willingness to go above and beyond
An exceptional written and verbal communicator
Detail-oriented, flexible, and able to multitask in a fast paced environment
Focused on providing exceptional service to both internal and external customers
Comfortable with computers, with an ability to navigate multiple systems at once
High school diploma or equivalent work experience
Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
Experience in a Customer Service based role
Strong communication skills
Proficient in Microsoft Office technology

Provide high caliber support to our sales team of Design Consultants and Installers
Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs
Provide valuable insight to improving overall client experience through constant feedback
Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries)
Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time
Delight the client by exceeding expectations with their window covering needs