Customer Care Associate

Customer Care Associate

Requirements

• College education is preferred but not required
• Produce experience is preferred
• Must display basic arithmetic skills
• Have 2 years Data Entry Experience
• Must be fluent in English
• Administrative experience is required
• Excellent communication and organization skills
• Ability to problem solve and build relationships with customers
• Proficient in MS Office, specifically Outlook, Word, and Excel
• Must possess excellent customer relations skills
• Detail oriented
• Ability to deal with constant change
• Accuracy with figures and the ability to work efficiently and independently
• Able to learn new software packages – Prophet & Produce Pro

Responsibilities

• Provide outstanding customer service to every customer, every call
• Answer incoming calls and emails in an efficient manner and address customer complaints, inquiries and concerns
• Identify customer needs, upselling and refer any issues to management
• Keying orders into the system, printing and editing orders
• Enter data into computer system accurately and efficiently
• Filing the day’s paperwork numerically
• Managing inventory and filing systems
• Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
• Run and update inventory and pricing reports
• Interface with warehouse, operations, and sales personnel
• Interface with product purchasing staff as needed to make sure we have availability
• Assist other departments to ensure the smooth workflow throughout the company
• Performs other duties as assigned

Preferred Qualifications

• Produce experience is preferred