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Customer Care Assistant
| Company | Booz Allen |
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| Location | Norfolk, VA, USA |
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| Salary | $39600 – $81000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1+ year of experience in a customer service and support role
- Experience with Microsoft Office 365, including Excel, Word, and Outlook
- Ability to multitask in a fast-paced team environment
- HS diploma or GED
Responsibilities
- Perform repetitive administrative and transactional activities as directed by the supervisor.
- Provide back-up to the front-line customer service representatives and support to employees and managers troubleshooting to analyze, isolate, and solve problems and issues.
- Utilize key customer care technologies such as telephony and case management, to accurately capture and resolve employee and manager inquiries or determine if escalated support is required.
- Educate inquiring employees about tools, policies, and processes for the organization, so that they are better informed on how to handle their inquiry more independently.
- Ensure sensitive information remains confidential and protect personal information when processing all transactions and addressing employee inquiries, in line with the organizations data privacy requirements.
- Ensure compliance with departmental practices and applicable local, state, and federal laws and regulations.
- Utilize a knowledgebase to answer questions, resolve issues, and complete transactions.
Preferred Qualifications
- Experience with ServiceNow
- Possession of excellent detail-oriented and organizational skills
