Customer Care Advocate

Minimum 1 to 3 years in a call center environment.
Demonstrated experience in customer service or related roles.
Strong problem-solving skills and ability to manage difficult customer situations.
Excellent communication skills, both written and verbal.
Collaborative mindset to work with various teams.
Effectively manage time and prioritize tasks to meet deadlines and achieve objectives in a dynamic work environment.
Working under pressure comes naturally to you.
Thrive in a fast-paced environment and demonstrate adaptability to change.
Demonstrate punctuality and reliability in attendance.

Develop deep expertise in Tonal.
Resolve escalated customer issues promptly.
Consistently deliver high-quality work, taking ownership of issues.
Accurately document customer interactions, analyze trends, and report on escalated cases and retention activities.
Champion customer needs, using feedback to drive product and service improvements.
Collaborate with cross-functional teams to ensure a seamless customer journey.
Contribute to content, including knowledge base content, CRM template responses, troubleshooting guides, and messaging proposals.
Test new product updates and provide user feedback.
Cover flexible hours, including some on-call work, nights and weekends.