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Customer Care Advisor
| Company | Goodleap |
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| Location | Roseville, CA, USA |
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| Salary | $22 – $22 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership
- Proven track record of reliability and a strong work ethic is a must.
Responsibilities
- Representing GoodLeap as a subject matter expert during a series of calls to customers
- Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
- Offer additional GoodLeap products to customers that may benefit from GoodLeap’s other services
- Update GoodLeap systems to ensure each interaction with a customer is well documented
- Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
- Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
- Complete other tasks as deemed appropriate by manager.
Preferred Qualifications
- Previous solar customer service or sales experience highly desired
