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Customer – Billing – Support Agent – Polish
| Company | Blueprint Technologies |
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| Location | Bellevue, WA, USA |
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| Salary | $23 – $25.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- A minimum of 1 year of customer service experience
- 1+ years in customer support and/or technical troubleshooting is strongly preferred
- Written and verbal fluency in English language required, must pass Language Assessment Test
- Written and verbal fluency in Polish required, must pass Language Assessment Test
- Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
- Proficient with Microsoft Office Suite or related software.
Responsibilities
- Deliver world-class customer service by following established departmental policies, processes, and standards
- Manage and respond to customer support tickets within the established SLA and performance guidelines
- Respond to customer tickets with relevant information and directions in an organized and concise manner
- Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
- Communicate and explain information to the customer in writing with a focus on first-time resolution.
- Multitask between multiple tools and systems and apply information and knowledge to customer situations.
- Consistently meet and exceed customer satisfaction and productivity metrics
- Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high-transaction environment.
- Coordinate internally with other teams as needed to provide feedback and help resolve issues
- May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
- May be assigned to assist in other ticket queues as needed
- Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
- Additional duties and special projects as assigned.
Preferred Qualifications
- Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
- Ability to function well in a high-paced, metric driven and at times stressful environment
- Have a customer focus mindset – career orientation towards customer service
- Excellent time management skills with a proven ability to meet deadlines
- Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
- Ability to receive and apply constructive feedback
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail.
- Some online game knowledge and experience preferred
