Customer Advocate
| Company | Owens & Minor |
|---|---|
| Location | Tallahassee, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree
- 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
- Or any equivalent combination of education and experience to meet the above requirements
Responsibilities
- Develops and maintains strong, account-specific operational processes and performance with the customer.
- Performs duties on-site with the customer, reacting in a timely manner to customer information and requests.
- Manages and ensures contract compliance to all agreed terms and conditions.
- Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
- Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
- Drive conversions and manages data.
- Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).
- Completes Sales analysis for customers and sales teams.
- Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
- Manages pricing, including sharing pricing information and addressing pricing issues with customers.
- Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
- Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
- Evaluates usage spikes with the customer.
- Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
- Converts additional Not Stocked products to Stock.
- Sets up new accounts/ship-to information.
- Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
- Performs additional duties as directed.
Preferred Qualifications
-
No preferred qualifications provided.