Customer Account Representative

Customer Account Representative

Requirements

• Bachelor’s degree in a related field with 5 years prior relevant experience, or an advanced degree in a related field and a minimum 3 years’ experience.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Be the key focal to MRO (Maintenance, Repair, and Overhaul) customer accounts for third level escalations.
• Drive to continually identify and execute opportunities for market expansion in the used material business segment capitalizing on industry network & knowledge base.
• Utilize expert knowledge of P&WC aftermarket parts business and configuration management to provide technical oversight, and general support to the organization.
• Actively reference technical manuals and publications as subject matter expert to solve day-to-day business demands with alternative solutions.
• Locate, negotiate, and procure of shortage/challenge parts on the market.
• Understand long range engine shop forecasts, breaking down engine event into part numbers determining what is required, and identifying repairable inventory to be utilized.
• Serve as a catalyst function to liaise with MRO shops as well as inventory & planning team to actively adjust inventories recipe and repair management work in process to keep alignment with overall parts demands.
• Owner of excess and obsolete initiatives working with Inventory & Planning team to drive an overall lean inventory approach.
• Compile data for detail analysis of the used part business segment to create and communicate accurate forecasts for used part sales and engine clearance dates. Creates part sale demands.
• Collaborate with Business Segment Manager and P&WC MRO (Maintenance, Repair, and Overhaul) customer accounts to execute aligned metrics for engine clearance.
• Construct contract pricing and support contract manager on new and existing agreements.
• Create and present business cases to senior leadership both internally and externally.
• Independent sound business decision making targeting achieving committed financial business results.
• How to solve material shortage issues and supply chain delays to best support all customer activities ensuring on time delivery and service level performance indicators are achieved.
• How to develop strategic sales plans to position product offerings to maximize inventory turns and revenue.

Preferred Qualifications

No preferred qualifications provided.