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Customer Account Analyst – Operations & Process Improvement
| Company | RTX |
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| Location | Muskegon, MI, USA |
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| Salary | $82000 – $164000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Mid Level |
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Requirements
- Advanced degree and 3+ years of experience in Supply Chain, Sales, Contracts, Logistics or Project Management; OR Bachelor’s degree and 3+ years relevant industry experience.
Responsibilities
- Oversee logistics activities from a sale, inventory, operational, and tariff-related perspective.
- Lead projects to improve sales operations and customer satisfaction.
- Work with logistics for efficient supply chain operations.
- Collaborate with the supply management team to streamline logistics.
- Analyze and improve current sales processes.
- Monitor process performance and recommend enhancements using CORE.
- Ensure sales operations comply with contractual and regulatory requirements.
- Monitor compliance and address discrepancies promptly.
- Liaise with legal and compliance teams on relevant regulations.
- Contribute to operational excellence and strategic management, gaining comprehensive business experience.
Preferred Qualifications
- Degree in STEM field; Supply Chain or Business preferred.
- Understanding of import/export regulations (EAR, FTA, ITA), tariffs and tax implications.
- Experience with SAP, Microsoft Power BI, Excel and Data Analytics tools.
- Project management experience and ability to prioritize work in a fast-paced environment.
- Strong business acumen with ability to analyze problems, assess options and propose solutions.
- Strong knowledge of process improvement tools and methodologies (CORE, ACE, SixSigma, Lean, Six Sigma, etc.).
- Ability to work and effectively communicate across the organization, as well as suppliers and customers.
