Custom Merchandise Account Manager – Associate or Mid-Level

Custom Merchandise Account Manager – Associate or Mid-Level

Requirements

• Bachelor’s degree in business, marketing, communications or a relevant field of study
• 1+ years of experience in a customer service role
• 1+ years of experience managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment
• Exhibits an outstanding customer service attitude, and is flexible to changing schedules and requirements
• Proficiency in PowerPoint, Excel and other business related software
• Experience in the custom merchandise industry

Responsibilities

• Develops and executes BCA custom merchandise strategy, with the ultimate goal of meeting or exceeding customer service expectations
• Identifies, develops, and engages both BCA Sales and BCA Customer Relations customers and prospective customers
• Analyzes customer support data to grow existing and new customers
• Partners with internal and external business partners, at all levels up to C-level, to deliver executive level merchandise solutions on tight timelines
• Uses product knowledge, merchandising skills, and creativity to communicate various product values to customers and develop merchandise proposals with price estimates
• Manages, organizes, tracks, and processes orders daily, in partnership with customer and custom merchandise stakeholders
• Supports other custom merchandise programs and initiatives, as needed

Preferred Qualifications

• Level 3: 3+ years of related work experience or an equivalent combination of education and experience
• Level 2: 1+ years of related work experience or an equivalent combination of education and experience
• Promotional Products Association International (PPAI) or Advertising Specialty Institute (ASI) industry experience preferred
• Ability to provide exceptional customer service