CSBB Initiative Readiness Specialist
| Company | Truist |
|---|---|
| Location | Charlotte, NC, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor Degree or equivalent experience and related training.
- 5 year’s Financial Services experience or equivalent work experience.
- Training experience to include instructional design, class facilitation with writing content material for adult learners.
- Thorough knowledge of branch and/or Contact Center operational procedures, policies, etc.
- Proficiency in Computer Applications (Skype/Web Ex, MS Office, Excel and Power Point), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.
- Highly developed written and verbal communications (including grammar and spelling).
Responsibilities
- Effectively create, develop and deploy assigned teammate readiness initiatives, projects and assignments and/or creates, trains and supports a consistent teammate onboarding experience for CSBB teammates.
- Meets deadlines and milestones in timely manner – includes proactive planning with Implementation Project Manager or Project Managers for key delivery dates and execution.
- Effectively communicates with stakeholders in planning, deploying and follow up actions to drive full adoption, execution and sustained performance of assigned initiatives to meet BM&E and change management standards.
- Builds, creates, reviews and inspects teammates’ outputs and deliverables to meet BM&E standards consistently.
- Ability to quickly and proactively engage appropriate partners for successful project completion – e.g. SMEs, compliance, Project Managers, other key partners.
- Consistently delivers effective written and verbal communications of self, and that of team for each milestone.
- Fosters an environment of fair and constructive development support to improve output and performance for teams’ development and engagement.
- Effectively and actively represent CSBB in key work streams and assigned projects.
- Ability to predict, manage and solve for potential road blocks, pitfalls and concerns in projects.
Preferred Qualifications
- Retail leadership experience.
- Demonstrated ability to influence, manage or have experience managing high performing teams.
- Ability to execute on a project and define realization factors proving success of the project.
- Experience leading project teams.