CS Program Manager

CS Program Manager

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven experience in program management, preferably within a technology or SaaS environment.
• Strong understanding of customer success principles and practices.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in project management tools and software.
• Experience with iPaaS or similar technologies is a plus.
• Experience with building out enablement programs is a strong plus.

Responsibilities

• Assist the Architecture & Enablement Strategy teams with comprehensive project management, ensuring timely and efficient execution of initiatives.
• Define, develop, and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.
• Facilitate regular project meetings, track action items, and provide status updates to stakeholders.
• Collaborate with leadership to define project plans for key strategic initiatives within the Customer Success organization.
• Translate high-level strategic goals into actionable project plans, ensuring alignment with overall business objectives.
• Conduct thorough analysis to identify opportunities for process improvement and efficiency gains.
• Support coordination and communication with multiple cross-functional teams, including Product, Engineering, Sales, and Marketing.
• Act as a liaison between teams, ensuring seamless communication and alignment on project goals.
• Facilitate workshops and meetings to drive collaboration and problem-solving.
• Support the definition and operationalization of the Black Belt program, a key initiative for advanced customer enablement.
• Develop program documentation, including processes, guidelines, and training materials.
• Coordinate the logistics and execution of Black Belt training sessions and workshops.
• Monitor program effectiveness and identify opportunities for continuous improvement.
• Support the Black Belt teams with any program related needs.
• Develop and maintain project dashboards and reports to track progress and identify key performance indicators (KPIs).
• Analyze project data to identify trends and insights, and provide recommendations for improvement.

Preferred Qualifications

• Highly organized and detail-oriented.
• Proactive and self-motivated.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• Customer-centric mindset.