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CRM Operations Manager
| Company | SKIMS |
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| Location | Los Angeles, CA, USA |
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| Salary | $110000 – $125000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years HTML or front-end development experience with deep knowledge of mobile first and responsive coding.
- Proficient in HTML, CSS, JSON, with knowledge of AMPscript, REST/SOAP API, and SQL.
- Experience within email deployment tools such as Braze, Iterable, SailThru, Responsys, Salesforce Marketing Cloud, Klaviyo, etc.
- Experience in creation of workstreams to adhere to consumer protection laws across CRM channels (CAN-SPAM, GDPR, TCPA, CCPA, etc.)
- Deep knowledge of photoshop and ability to work with and manipulate PSD files.
- Strategic thinking and problem-solving abilities, with a track record of delivering innovative solutions to complex business challenges.
- Detail-oriented with a keen eye for accuracy and a proven ability to manage complex tasks with precision and efficiency.
- Strong project management skills with ability to work in agile environment across multiple teams and time zones.
Responsibilities
- Own E2E development and deployment of CRM campaigns, coding various digital assets including emails, push and in-app notifications, SMS, landing pages and forms ensuring adherence to business rules and coding best practices for optimal user experience.
- Lead architecture of CRM solutions across campaigns, triggers and flows, integrating cutting-edge technologies and industry best practices.
- Bring dynamic content and personalization to life across all CRM touchpoints based on outlined business rules and campaign objectives.
- Conduct thorough E2E quality assurance testing of campaigns, collaborating closely with team members and agency partners.
- Serve as a subject matter expert in CRM program architecture, providing guidance on code structure and best practices to ensure consistency and highest quality of output.
- Collaborate with strategic business owners to scope requirements for new campaigns and advise on platform capabilities and limitations.
- Drive process improvements and optimizations to enhance operational efficiency.
- Function as main point of contact for CRM applications and operational agency partners.
Preferred Qualifications
No preferred qualifications provided.
