Crisis Intervention Specialist I

Crisis Intervention Specialist I

Requirements

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.
• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor’s degree + 1 year BH experience / Associate degree + 2 years BH experience).
• Specifications: Behavioral health or substance use fields.
• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Responsibilities

• Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise.
• Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.
• Share valuable mental health education and community resources, helping individuals navigate their path to recovery.
• Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.
• Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.
• Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

Preferred Qualifications

• Strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
• Verbal and written communication is clear and compelling, facilitating productive interactions.
• Can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
• Thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
• Possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.