Credit Trade Floor Support

Experience in Trade floor support in Credit and Securitized Products or any other asset classes like Rates, FX, or Equities in Investment Banking
Experience in Credit Products will be an added advantage
Considerable verbal and written communication
Experience in managing and owning relationships with traders, sales and senior stakeholder from business and Tech
Good understanding and experience on reliability engineering (Observability, Chaos Engineering, Telemetry, SLI, SLO)

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Working experience with ITRS Geneos or Elastic APM
Working experience with other technologies like Windows, Linux, Java, Virtualization, Kubernetes, and containers
Demonstrate engineering and problem-solving mindset