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Credit Rep I
Company | Zoro |
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Location | Chicago, IL, USA |
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Salary | $20.53 – $34.18 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Entry Level/New Grad |
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Requirements
- High school diploma or equivalent; some college and/or specialized training preferred.
- Experience with fraud transactions and accounts, credit, and process resolution preferred.
- Demonstrated exceptional writing/oral communication skills.
- Results driven, customer focused, decisive, analytical, creative, agile, and possess technical literacy.
Responsibilities
- Negotiate, drive for best results, and while minimizing risk to the company.
- Navigate multiple systems to conclude complex decisions.
- Communicate with internal and/or external business partners demonstrating professionalism, sound judgment, tact and diplomacy.
- Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes.
- Promptly answer inbound phone inquiries.
- Respond to customer requests quickly and professionally.
- Work closely with A/R specialists and customers to resolve situations which cause un-reconciled payments.
- Provide suggestions, ideas, and feedback to the Leadership Team to support the evolution of processes and best practices.
- Seek continuous improvement opportunities.
- Perform other duties as assigned.
Preferred Qualifications
- Some college and/or specialized training preferred.
- Experience with fraud transactions and accounts, credit, and process resolution preferred.