Credit Dispute Specialist

High school diploma or General Education Degree (GED) College diploma preferred
2+ years of experience in the financial industry
Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role is a plus
High attention to detail, with a high level of ethics and integrity
Possess strong problem solving and critical thinking skills
Possess knowledge of credit reporting responsibilities as defined by the Fair Credit Reporting Act
Ability to work independently and on a team
Proficient in MS Office (Proficiency in Excel required)
The ability to handle confidential or sensitive information with discretion

Investigate and respond to direct and indirect (e-OSCAR / Case Central) disputes including Fraud, Bankruptcy, etc. according to department procedures and by department deadline
Learn multiple account and customer platforms and maintain working knowledge of data sources in order to gather information to drive case resolution
Retain evidence of the credit bureau dispute investigation, as required by FCRA
Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
Explore process enhancements to improve efficiency and for continued monitoring of existing processes
Accurately input data into the company system without errors
Ability to recognize potential problems that require escalation and partner with the appropriate stakeholders to find a solution to the problem
Ensure appropriate application and distribution of sensitive data or images
Learn how to read and critically analyze credit bureau reports
Work independently and as part of a team on ad hoc tasks