Credit Collections Representative

Credit Collections Representative

Requirements

• Bachelor’s degree in Business, Finance, Accounting or related field, or Certified Credit Executive (CCE) credentials
• High school degree and a minimum of 1 year credit and collection experience with a manufacturer, distributor or wholesaler extending commercial credit (business to business)
• Intermediate Word and Excel skills
• Exposure to automated A/R software
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation skills
• Analytical and detail orientation

Responsibilities

• Closely monitor customer receivable aging. Take corrective action as needed.
• Identify delinquent accounts based on their terms of sale and credit limits. Place delinquent accounts on credit hold following standard operating procedure.
• Contact sales reps to enlist their assistance on past due accounts. Inform sales reps of significant changes in customer situations in a timely and professional manner and notify them of accounts going on credit hold or being placed for collection in accordance to standard operating procedures.
• Maintain documentation on all collection activities, including detailed information in the on-line computer notes screen
• Obtain approval of supervisor before accepting payment plans or partial settlements and or before placing accounts for collection with agencies or attorneys.
• Review orders prior to ship, either approving or holding following standard operating procedures.
• Issues credit memos requests for reasons other than merchandise returns (include price, tax, freight, damage, and gratuity credits)
• Reconcile and resolve out of balance conditions such as on account payments, short payments, over payments, unexplained deductions, duplicate deductions, and any other balance over 90 days old.
• Handle requests for documentation per credit processes in place and conduct all necessary research as a follow up to calls within one business day.
• Maintain good customer relationships and superior customer service to both internal and external customers.
• Prepare monthly reports for management on status of accounts receivable, and other reports as required.
• Carry out special projects/assignments as may be delegated from time to time by supervisor

Preferred Qualifications

• SAP experience
• Associate Degree
• Credit experience in distribution or manufacturing environment
• NACM Credit courses