Credit & Collections Coordinator
| Company | Otis |
|---|---|
| Location | Pittsburgh, PA, USA, Yonkers, NY, USA, Canton, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of relevant work experience
- Must have excellent communication style in both written and verbal
- Experience collecting for high volume B2B AR portfolios (over 2,000 invoices on the monthly Trial Balance)
- Driven to perform well in fast-paced environment
- Process & detail-oriented
- Fluent in numerous computer-based collections applications
- Highly organized and punctual
- Respects accountability expectations
- Able to work well in teams, with colleagues at all levels of the organization
- Able to stay focused on achieving targets, whether working independently or in partnership with colleagues
- Professionally conscientious in personal presentation and communication skills
Responsibilities
- Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
- Resolve complex issues.
- Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.
- Executes Otis collections process to maximize collections while managing retention.
- Executes the collection process by prioritizing activities across client accounts.
- Identify disputes and resolve is possible or involve the correct department to resolve disputes as quickly as possible.
- Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio.
- Communicate with internal and external customers through meetings, direct phone calls, and emails to ensure they are aware of the account status.
- Record all activity using designated reporting tools.
- Coordinate with internal and external stakeholders to follow up on collections.
- Reviews and works to resolve past due AR within assigned area of responsibility including internal/external escalation as required.
- Manges relationship with customers to ensure favorable payment and minimize the possibility of bad debts.
- Keep customer contact information current in our systems – phone numbers, fax numbers, and email addresses.
- Prepare data for monthly regional collection meetings.
Preferred Qualifications
- High school diploma required
- AA/AS degree preferred