Credit & Collections Assistant

Credit & Collections Assistant

Requirements

• Ability to read and interpret documents; write employee communication pieces and routine business correspondence; speak effectively before a group of peers and ability to communicate with a broad range of audiences (senior management level to front-line production employees)
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions and decimals. Ability to compute rate, ratio and percent
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to remain calm in stressful situations
• Ability to operate a PC and use various software including Microsoft Office, PowerPoint, Word and Excel. Initiate and maintain good organization of records and information. Ability to prevent errors and solve problems. Professional telephone etiquette.

Responsibilities

• Maintains steady and continuous workflow on accounts
• Solicits payments on overdue accounts
• Reviews aging at least 1-2 times a week and identify accounts that have gone beyond credit terms and limits. Makes routine calls to past due customers in a professional manner to maintain business relationship and work out payment arrangement
• Sends aging report to customers as needed
• Reviews aging accounts for any past due credit and/or short pays that need to be addressed. Verifies short pays with customer for oversights and mistakes due to billing or production issues in a timely manner
• Identifies accounts that have gone beyond credit terms and limits
• Contact and communicate with appropriate parties to clarify billing, credit questions, to obtain or relay account information, or answer any questions from customers, account managers, sales, etc. relating to the job
• Keeps accurate updated notes in system for accounts
• Notifies sales rep if need their involvement on problem accounts
• Understands and properly answers questions for 3rd party customer collections
• Correctly advises of accounting applications to be done
• Assist with resolution and receipt of credit adjustments to accounts by month end
• Verifies applications received for credit and requests missing documents from credit package
• Work with Sales Reps to get corrections and/or signatures to credit application and quotes
• Responsible for running DNB and Experian reports and checking references in accordance with company set credit policies and procedures
• Follows up on credit applications to close them for credit with an average 2 to 4 day turnaround time
• Upon credit approval, creates new accounts in ERP System; validates and updates changes in company address, name, or contacts
• Communicates any changes in account to managers, customer service, sales rep and billing
• Reports all AR requests received to National Credit Manager and responds as needed
• Reviews accounts for new terms and limits as identified
• Responsibility to review and update daily press room schedule and/or print/hold schedule for all plants
• Identify accounts to prepay before printing or delivery, are past due or need to pay down and communicate with billing and customer for receipt of funds
• Maintains end of month reports for meetings, credit updates, fed tax id, prepays
• Maintains and keeps updated customer spreadsheet lists
• Create prebill for prepay customer and input billing data as needed
• Keeps email open at all times during work day for updated emails and meeting
• Familiar with practices and procedures in the field and its concepts
• Miscellaneous duties and projects as needed
• Ensures compliance with applicable OSHA and EPA federal and state rules, regulations, policies and guidelines and Company safety rules
• Hearing protection is required on the production floor
• Responsible each day for area worked
• Supports Safety Committee and participates as requested or needed.

Preferred Qualifications

No preferred qualifications provided.