Credit Card Customer Service AM Shifts
| Company | Discover |
|---|---|
| Location | Gahanna, OH, USA |
| Salary | $17 – $19.4 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must have excellent verbal communication and problem-solving skills
- Comfortable with multi-tasking as needed
Responsibilities
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills
- Navigates a computerized system for responding and/or troubleshooting to customer questions
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management
- Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
- Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and processes credit line increase and decrease requests
- Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
- Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Preferred Qualifications
- H.S. Diploma or GED
- 1+ years Customer service experience