Credit and Collections Representative-GWW
| Company | Sysco |
|---|---|
| Location | Portland, OR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Degree in Business, Finance, Accounting, or related field, or equivalent industry experience
- 3-5 years’ related Credit & Collections experience
- Excellent communication (verbal and written), interpersonal and professional interactive skills
- Ability to plan, prioritize and execute multiple tasks/deadlines in a fast-paced environment
- Customer Service skills
- Problem Solving skills
- Judgment skills
- Adaptability
- Detail Oriented
- Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner
- Proficient experience using Microsoft Office (Outlook, Excel, Word)
- Knowledge of ERP systems (i.e., Oracle PeopleSoft) and credit reporting systems (Dun & Bradstreet, Creditsafe)
Responsibilities
- Review orders on credit hold and determine whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account
- Collect monies owed from delinquent accounts within an assigned portfolio and provide guidance to Sales Consultants regarding same
- Identify potential bad debt and attempt collection, escalating to appropriate management for further action or guidance if needed
- Respond to customer statement inquiries, answer correspondence and phone requests from customers and Sales Consultants, and solicit information from Sales regarding returned mail
- Help reconcile customer accounts as needed
- Review existing customer credit limits when requested with the ability to increase a credit limit to a maximum of $25,000
- Recommend and prepare files for outsourcing to collection agencies when required after all collection attempts have failed
- Coordinate with internal departments, such as Sales and Customer Service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances
- Assist with payment portal and e-delivery requests
Preferred Qualifications
-
No preferred qualifications provided.