Creator Strategy & Operations Manager
| Company | Patreon |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3–6 years of experience in strategy/operations/program management role and/or customer-facing roles (e.g., creator success, partnerships, support, account management)
- Detail-oriented and comfortable managing tools like CRMs, spreadsheets, dashboards, or workflow management systems
- Strong sense of ownership and excitement to build and improve internal processes
- Comfortable working cross-functionally and translating between creator needs and internal goals
- Data-informed mindset and ability to identify patterns, test strategies, and adjust based on results
- Enjoy working in a fast-paced, collaborative environment
Responsibilities
- Support the end-to-end execution of product adoption and growth pilots, including creator targeting, messaging, outreach strategy, and performance tracking
- Work within our CRM to manage outreach workflows, ensure clean creator segmentation, and help evolve our tooling and integrations
- Build reporting dashboards and program trackers that surface key metrics and performance insights for internal teams
- Gather and synthesize qualitative and quantitative creator feedback to inform Product, Marketing, and go-to-market strategy
- Develop operational processes and scalable infrastructure (e.g., templates, playbooks, documentation) to support repeatable pilot execution
- Collaborate with internal and external stakeholders to align on goals, messaging, and execution plans for creator-facing programs
- Provide 1:1 support to select creators, offering growth consultations and product recommendations based on their goals and audience
Preferred Qualifications
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No preferred qualifications provided.