CPR Store Technician
| Company | Assurant |
|---|---|
| Location | Strongsville, OH, USA |
| Salary | $16.95 – $27.12 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1 year of experience with product service support or troubleshooting electronics
- 1 year of face-to-face customer service experience
- Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays
- Knowledge of mobile devices and operating systems
- High School diploma or GED
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)
Responsibilities
- Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
- Engage with and assess customer device needs to deliver outstanding service
- Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
- Meet or exceed key performance objectives, including repair metrics and upselling of all in-store products and services
- Manage repair inventory involving new parts, recording inventory volumes and tracking parts
- Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
Preferred Qualifications
- Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)