Coordinator – Ticketing and Event Operations – FIFA World Cup 26™
| Company | On Location |
|---|---|
| Location | Kansas, USA, Austin, TX, USA, Texas, USA, Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Minimum 3 years of experience in event ticketing and database systems.
- Proficiency in interpreting venue seating charts and related terminology.
- Advanced skills in Microsoft Office Suite (Excel) and project management tools.
- Strong organizational and time management capabilities to manage multiple priorities effectively.
- Exceptional customer service and interpersonal communication skills.
- High attention to detail, problem-solving ability, and adherence to established procedures.
- Comfortable working in high-pressure, fast-paced environments.
- Willingness to travel, both domestically and internationally.
Responsibilities
- Contribute to the efficient management of ticket inventory by overseeing holds, allocations, and adjustments. Ensure accurate record-keeping and support the optimization of ticketing operations through streamlined inventory processes.
- Coordinate seat assignments and ensure the timely delivery of digital tickets using advanced ticketing systems.
- Serve as the primary point of contact for ticketing-related matters at assigned event locations, ensuring efficient issue resolution.
- Process internal ticket requests and support the sales plans for VIP and hospitality package.
- Build and maintain relationships with VIPs, corporate clients, and key stakeholders.
- Address client inquiries and resolve customer service needs to ensure exceptional experiences.
- Assist in the management of event-day ticketing operations, including personnel assignments and on-site troubleshooting.
- Provide iterative support for new ticketing platform features, becoming a knowledge expert for complex configurations.
Preferred Qualifications
- Familiarity with CRM systems and digital ticketing platforms.
- Proficiency in Spanish or other languages is highly valued.
- Bachelor’s degree required; Master’s degree preferred.
- Experience in international ticketing and hospitality services.
- Proven ability to manage and lead teams, including part-time staff and interns.