Coordinator of Patient Administration

Coordinator of Patient Administration

Requirements

• High School Diploma /GED required
• Bachelor’s Degree From a four-year college or university or equivalent combination of education and experience in sales
• Healthcare/Medical Device (Clinical or Billing) experience preferred
• Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction
• Ability to proactively plan and work autonomously in close collaboration and communication with others
• A high sense of urgency and flexibility to one’s schedule
• Superior organizational skills with the ability to multi-task
• Problem solving mentality, while being accountable for each task from beginning to end
• Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred
• Effective team player who is also capable of working independently with strong self-motivation
• Must have a valid driver’s license

Responsibilities

• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
• Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
• Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment
• Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services
• Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company
• Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies
• Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same
• Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams)
• Achieve and maintains acceptable performance metrics
• Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA
• Participate in any and all reasonable work activities as assigned and deemed appropriate by management
• Additional duties as assigned by management

Preferred Qualifications

• Healthcare/Medical Device (Clinical or Billing) experience preferred
• Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred