Coordinator – Invoicing & Incentives
| Company | Compass |
|---|---|
| Location | Wyoming, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Must excel in client-facing communication, both verbal and written
- Great active listening skills with a patient and empathetic attitude
- Adaptability and flexibility
- Team player with a collaborative spirit, cooperative attitude, and ability to work across multiple departments
Responsibilities
- Answer incoming calls and return missed calls within appropriate SLAs
- Provide verbal wire verifications to third-parties
- Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries
- Triage and escalate calls outside of the scope of this line
- Provide accurate, satisfactory answers to their queries and concerns or escalate to the appropriate team
- Resolve situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives
- Collaborate with other team members to improve customer service
- Provide management with identified common trends and agent feedback on our agent-facing programs based on customer experience
- Provide Tier 1 and 2 support to customers and stakeholders in response to inquiries regarding agent invoicing and incentives, when applicable
- Assist the team in keeping agent-inquiry response time to a minimum
- Take on tasks to ensure your team achieves key SLAs and OCRs, when applicable
- Assist with additional ad hoc requests and projects for the Agent Invoicing & Incentives team, if needed
Preferred Qualifications
- One to two (1-2) years of relevant experience in Customer Support preferred, not required
- Bachelor’s degree preferred, not required