Skip to content
Coordinator – Growth Operations
| Company | Brain Station |
|---|
| Location | Vancouver, BC, Canada |
|---|
| Salary | $45000 – $50000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Junior |
|---|
Requirements
- Bachelor’s degree
- 1-2 years of work experience in customer success, or a related industry
- A willingness to learn and a coachable attitude
- Ability to thrive in a dynamic, collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
Responsibilities
- Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
- Triage requests to the appropriate teams to ensure a seamless, high-quality experience
- Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
- Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
- Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
- Document and build playbooks to support team growth and development
Preferred Qualifications
- Have you been to a campus or joined an online learning opportunity?
